If you are unable to make your appointment and wish to cancel, there are several options for canceling:

• Click the link in your booking confirmation to cancel online with one click.
• Contact the Brow Bar where you have booked your appointment via email - you can find contact information for the individual Brow Bars here.

We primarily refer to email contact, as we are not always able to answer phone calls or return missed calls.

Cancellations must be made no later than 12 hours before your booking. If cancellations are made later or not completed, 100% of the treatment fee will be charged via invoice.

If you send an email to our customer service or a DM via social media, we cannot guarantee your cancellation. Therefore, we refer to the above cancellation options as much as possible.

You can find all terms and conditions in our booking policy here.

If you reset your password, always check your spam folder in case the email ended up there. If you don't receive an email, try using an alternative email address.

If you have problems completing your booking, close your browser, clear your history and try again.

If you still need help, contact our technical support here.

We're sorry! Please send an email to our customer service team , including the date, time and type of treatment along with a description of your case and any pictures.

We usually get back to you within 3 business days, and customer cases are processed in order.

Please check your email for the delivery confirmation, as it can sometimes end up in your spam folder. There you will find a tracking number so you can follow your order once it has been packed.

From the time you place your order, it takes approximately 2-7 working days before you receive your package.

Please contact our customer service if it takes significantly longer.

If you do not show up for your booked treatment, or if you cancel less than 12 hours before the treatment, we will charge 100% of the treatment price along with an administration fee, which you will receive via invoice.