When you book a treatment in one of our Brow Bars, you accept the following booking policy. It is available in its entirety on our website, when you create an account on our booking page, become a member of the Brow Club, or when you make a booking online. At Rapide AB, we always strive to give you as a customer the best beauty experience. We achieve this by offering treatments and products for different areas of the face. When you book a treatment with us, we commit to performing the booked treatment as far as possible on the desired date, time and place, and to providing trained staff, safe and professional products, all of which follow our company's brand and quality assurance. You as a customer commit to following this booking policy.

Booking treatment
You can book your treatment in two ways:

• Book your treatment online via our website
• Book your treatment physically in a Brow Bar

Please note that we do not prioritise/cannot guarantee bookings made via telephone, email or social media. When making your booking, you will be required to provide certain personal information in order to make the booking valid. We require your name, telephone number and email address – how we handle this information can be found in our privacy policy. Your booking is only confirmed when you receive a confirmation to the email address you have provided, and it is your responsibility as a customer to ensure that you receive one.

Persons under the age of 16 can only have a treatment performed with the consent of a parent or guardian. However, they must be at least 13 years old to visit us and have treatments performed. We do not perform permanent treatments or eyelash extensions on clients under the age of 16. Our staff always have the right to refuse a client under the age of 16 without the consent of a parent or guardian, or a client under the age of 13, regardless of consent.

Cancellation policy
Our cancellation policy means that you as a customer have the option to cancel your treatment up to 12 hours before the start of the treatment – ​​otherwise we have the right to charge you 100% of the treatment price. You can cancel your treatment in several ways:

• Via the cancellation link in your booking confirmation
• Via "My Pages" on our booking page
• By email to the Brow Bar you booked with – contact details can be found here. It is possible to send an email to a Brow Bar that is not open and your cancellation will be valid from the time you sent the email to us
• By physically going to the Brow Bar you booked with and canceling with the help of our staff

It is also possible to contact Brow Bars that are not at Åhléns via our telephone exchange – however, we reserve the right not to be able to answer your call, and therefore we may not be able to help you with your cancellation. Our telephone is primarily for our staff to contact you as a customer and not vice versa. Please use the above options when canceling. Please note that sending an email to our customer service or sending us a message via social media is not considered a valid cancellation – only the above options are considered valid.

How do I know if my appointment has been cancelled?
You will receive a cancellation confirmation to the email address you provided when booking. It is your responsibility as a customer to ensure that you receive a cancellation confirmation. If you have cancelled via email to the Brow Bar you have booked with, we will cancel your appointment as soon as we see your email – provided you have sent the email no later than 12 hours before the booked appointment, it will be approved and you will receive the cancellation confirmation to your email.

What happens if I do not meet the conditions of the cancellation policy?
If you do not cancel your treatment in time or do not show up for your booked appointment, we have the right to charge you 100% of the treatment price. When you cancel too late or do not show up for your booked appointment, our ability to fill the time with a new booking is reduced, resulting in a loss of income for us. We also include an administration fee of 16 SEK/10 DKK. An invoice will be sent to the email address you provided when booking, with 10 days' payment terms. After a further 10 days, you will receive a payment reminder, and if the invoice is not paid immediately, the case will be forwarded to debt collection. Please note that you will be charged 100% of the original price, even if you have booked the treatment with a discount code.

Rebooking treatment
We reserve the right for our staff to rebook a booked treatment if necessary – such as illness or other urgent unforeseen events. We will offer a new time as soon as it suits you. Sometimes we can also offer a treatment in another Brow Bar. You as a customer have the right to refuse this and cancel without further consequences if you wish. We always do our utmost to ensure that you as a customer receive the original treatment you have booked in terms of therapist, time and date, but we reserve the right to change this if necessary. We will of course consult you as a customer regarding changes to time and date, but not necessarily regarding therapist. You as a customer can rebook a treatment as long as the booking follows our cancellation policy – ​​contact the Brow Bar you have booked with to rebook. Please note that treatments booked with a discount code can only be rebooked within the current campaign period.

What happens if I am late for my treatment?
We reserve the right for our staff to refuse a treatment upon late arrival if they assess that they do not have time to perform the treatment. You risk being charged 100% of the treatment price via invoice without having the treatment performed.

Complaints and other customer inquiries
For all inquiries regarding our physical Brow Bars, please contact our customer service. Our customer service assesses each case individually, and you as a customer contact them via email - they will then get back to you via email or phone. Please note that we process cases in the order they are received, and that there may be a longer wait for feedback during busy times.

• For cases regarding Lash Lift and Lash Curl, you must contact us within 10 days of the treatment.
• For cases regarding treatments that include threading, you must contact us within 7 days of your treatment.
• For eyelash extensions, you must contact us within 7 days of the treatment.

This is so that we can make a fair assessment of the case and not risk that too much time has passed since the processing. To facilitate and expedite the processing of your case, please include the following in the email:

• Description of the case
• Your name and phone number
• Time, date and place of treatment/incident
• Any pictures

We always offer a correction as the first solution in case of dissatisfaction with a treatment. A correction means that you as a customer get a free return visit to a Brow Bar, where we correct what went wrong during the treatment. This correction is only booked in consultation with our customer service. You as a customer may be asked to visit us physically for either a correction or in some cases a more thorough assessment of your case. We never approve a monetary refund without at least one physical return visit for assessment or attempted correction. If the conditions for a complaint are not met and implemented within a reasonable time after the treatment has been performed, we have the right to close the case without any obligation to compensate or refund.

Promotions and offers
Terms and conditions for promotions, offers and discount codes are always communicated at the time they are communicated, e.g. in newsletters. It is your responsibility as a customer to familiarise yourself with the terms and conditions of the relevant promotion or offer. Discount codes that include offers are usually entered in one of the steps when completing your booking online – it is your responsibility as a customer to ensure that the discount code is entered in your booking. We are not responsible for adding a discount code to a booking that has already been completed. If the code is not entered correctly, we have the right to refuse the discount for the booking.

However, personal offers for Brow Club members are only activated at checkout by our staff – you can always ask at checkout if you have active personal offers. Please note that the full price will always be stated in the confirmation and the discount will only be deducted at checkout after the booking has been completed and upon payment. If you cancel too late, do not show up for your booked treatment, or are late and are refused treatment, you will be charged 100% of the treatment price without discount. Discounts will only be deducted from the original price after the treatment has been performed upon payment. If you follow our cancellation policy, you can only rebook a discounted treatment within the promotional period, i.e. only as long as the promotion is valid. Treatments rebooked outside the promotional period will be charged at the original price.

Payment for treatment
We offer several payment methods in our Brow Bars: card payment, Swish and American Express. In our Brow Bars, which are not located in an Åhléns department store, NK or Magasin Dun Nord, we also accept our own gift cards, which we also sell in our Brow Bars. At Åhléns and NK, however, we can accept their own gift cards.

Brow Club
We have a loyalty club, Brow Club, where you can become a member and earn points on booked treatments and product purchases in our webshop – 1 DKK = 1 point. The number of points determines your membership level, and you will then receive offers, promotions and benefits based on your membership. Read more about the different levels here. There are two ways to become a member:

• When you book a treatment, you create an account and choose to become a member at the same time.
• If you already have an account, you can also choose to become a member by going to "My Pages"

Also, make sure you have agreed to receive our newsletters to receive all communications regarding your membership.

To make purchases in Rapide AB's (556938-0727) webshop, you must be 18 years of age. If you are under 18, parental or guardian permission is required before purchasing.

Prices
The prices of our products are stated in Danish kroner (DKK) and include 25% VAT. Our currency converter may differ from your bank or card issuer's exchange rate - please check this before purchasing.

Payment
We offer payment through Shopify Payments and Klarna Checkout, where you can choose invoice, card payment or direct payment. Klarna's terms and conditions apply to payment. Read Klarna's terms and conditions here .

Deliveries
Orders received before 12 noon on weekdays are usually shipped the same day. Delivery times depend on the carrier:

• Sweden: 1-3 business days
• Denmark, Finland, Norway & Germany: 2-7 working days

Contact our customer service if you have any questions about your order.

Notifications
Packages are delivered either to your mailbox or a delivery location. You will receive notification via SMS or email. Remember to check your spam folder if you do not receive the message.

Shipping costs
Shipping costs are as follows:

• Sweden: 35 SEK (Early Bird) or 55 SEK (Postnord) for orders under 450 SEK. Orders over 450 SEK are shipped free of charge.
• Denmark and Finland: 75 SEK for orders under 650 SEK, free shipping for orders over 650 SEK.
• Norway: 235 SEK, which includes customs duty, with an additional customs duty of 150 SEK for orders over 650 SEK.
• Germany: 70 SEK (Postnord/Deutsche Post) or 100 SEK (DHL) for orders under 650 SEK. Free shipping for orders over 650 SEK.

Uncollected packages
Packages are held at the delivery location for 6-13 days depending on the local delivery location's rules. If the package is returned to us, the return shipping and handling fee will be deducted from your payment. For orders from Norway, any customs duties will be added.

Return Policy
If you regret your purchase, you can return the item within 14 days in accordance with Swedish distance selling legislation. The item must be in unopened original packaging and in the same condition as when delivered. Return shipping is paid by the customer. We recommend that you send with trackable shipping.

For Early Bird returns, a return fee of 49 SEK will be added, which will be deducted from your refund. Gift cards and subscriptions cannot be returned.

Complaint
If you have a complaint about goods purchased in the webshop, you must contact customer service before returning the goods. Complaints only apply to manufacturing defects. If you receive a defective item, you must contact us within one week of delivery. Complaints about goods purchased in Brow Bars (not Åhléns) are processed in the store.

We do not have a satisfaction guarantee, so complaints due to dissatisfaction are not accepted.

Other
We reserve the right to sell out items and price changes. It is not possible to change or cancel an order once it has been placed.

Rapide AB values ​​your personal integrity and strives for a secure data protection system. For example, we never sell your personal information to others. This privacy policy explains how we collect and use your personal information. It also describes your rights and how you can enforce them. You can always contact us if you have any questions.

What is personal information?
Personal data is any information that can be directly or indirectly attributed to a natural person. We must collect personal data and process it for both legal reasons and to be able to provide our customers with the best possible service. We must be able to explain the purpose of the collection of the information.

Responsible for collected information
Rapide AB, company no. 556938-0727, Upplandsgatan 14, 111 23 Stockholm.

What personal data is collected and why (purpose)?

Purpose: Purchase of products

• Type of information : Communication regarding orders/purchases, delivery of goods.
• Personal information collected : Purchase information.
• Legal basis : Fulfillment of the purchase contract.
• Storage period : 36 months due to complaint and warranty handling. If a customer account is created, the information is stored until the customer deletes their membership.

Purpose: Booking treatments

• Type of information : Receipt of booking, changes and cancellations, communication regarding bookings.
• Personal information collected : Name, address, email address, telephone number, social security number, contact information, payment history, purchase information.
• Legal basis : Fulfillment of service agreement.
• Storage period : 36 months to handle complaints and guarantees. If a customer account is created, the information is stored until the customer deletes their membership.

Purpose: Customer management

• Type of information : Communication regarding questions, correspondence, handling complaints, support.
• Personal data collected : Name, email address, telephone number, address, booking data, receipts.
• Legal basis : Legitimate interest in providing customer service.
• Storage period : Until the case is concluded.

Purpose: Membership administration (Brow Club)

• Type of information : Correct information to be able to send offers and other communications regarding membership.
• Personal data collected : Name, email address, telephone number, address, booking data, receipts.
• Legal basis : Fulfillment of membership agreement.
• Storage period : Until the customer wishes to terminate their membership.

Who do we share your personal information with?

Data processors
When necessary to provide our services, we share your personal information with companies that act as data processors for us. Data processors help us:

1. Transport (logistics companies and freight forwarders).
2. Payment solutions (card providers, banks and other payment services).
3. Marketing (social media, advertising agencies).
4. IT services (technical support and maintenance of IT systems).

Independent data controllers
We also share your personal information with companies that are independent data controllers. This means that these companies decide how the information is processed. This applies, for example:

1. Public authorities (e.g. police and the Swedish Tax Agency) in accordance with legislation.
2. Companies that handle transportation.
3. Companies that offer payment solutions (card providers, banks).

How long do we store your personal data?
We never store your personal data longer than is necessary for the purpose in question.

Your rights as a data subject

• Right to access : You can request access to the information we have collected about you at any time.
• Right to rectification : You can request that incorrect information be corrected.
• Right to erasure : You can request that your information be deleted unless we are legally required to store it.
• Right to object to direct marketing : You may object at any time to your information being used for direct marketing.

How do we protect your personal data?
We use IT systems to protect your information from unauthorized access and processing.